Privacy Policy

Privacy Policy
TutorAll Ltd, registered in England and Wales under company number 16154399. In this Privacy Policy, TutorAll will be referred to as “we,” “us,” or “our,” and is committed to safeguarding your personal data. This Privacy Policy outlines our practices for collecting, using, storing, and protecting personal data when you interact with our online tutoring platform and website (“Services”) or engage with us in any other way.

Please read this Privacy Policy alongside any additional privacy notices we may provide when collecting or processing your data to fully understand our data protection practices.

Personal Data: Refers to information relating to an identified or identifiable individual.

We may collect the following types of personal data about you:

• Contact Data: Billing address, email address, and phone numbers.
• Identity Data: First name, last name, and gender.
• Transaction Data: Details of payments to/from us and services purchased.
• Financial Data: Bank account and payment card details (processed via Stripe).
• Technical and Usage Data: IP address, login data, browser type, operating system, device/network information, page views, browsing behaviour, cookies, and website usage.
• Interaction Data: Information provided during surveys, contests, promotions, activities, or events.
• Profile Data: Username, password, support requests, feedback, preferences, survey responses, and content shared via our platform.
• Marketing and Communications Data: Preferences for receiving marketing communications.
• Professional Data (if applicable): Employment history and professional experience for workers or job applicants.
• Special Categories of Personal Data: We do not collect data such as race, health, or religious beliefs, unless required or authorized by law. If necessary, we will process such data with appropriate safeguards.

We may collect the following data:

• Service Data: Details and outcomes of services provided, including feedback.
• Child Identity Data: First name, last name, date of birth, and gender.

• Indirectly: Through interactions with our website, emails, or online inquiries.
• Directly: When you register, contact us, or request assistance via our website, email, or phone.
• From Third Parties: Analytics providers (e.g., Google Analytics), cookie providers, and marketing services. Refer to the “Cookies” section for more details.

We process your personal data based on lawful grounds, including:

• Contractual Necessity: To fulfill our contractual obligations.
• Consent: For specific purposes (you may withdraw consent at any time).
• Legal Obligations: To comply with applicable laws.
• Legitimate Interests: To improve services, manage operations, and conduct marketing (you may object to this processing).

For detailed purposes and legal bases, please contact us.

We may share your data with:

• Payment processors (e.g., Stripe, PayPal).
• Employees and contractors.
• IT service providers, web hosting, and data storage providers.
• Marketing and advertising providers.
• Professional advisors, insurers, and auditors.
• Legal authorities or courts, when required by law or for legal claims.
• Analytics providers (e.g., Google Analytics, Meta Pixel).
• Business partners, sponsors, and event promoters.
• Parties involved in business transfers or acquisitions.

We retain personal data only as long as necessary for the purposes collected, including legal, regulatory, tax, and reporting obligations. Retention periods are determined based on:

• Legal and regulatory requirements.
• Potential risks from unauthorized use.
• The amount, nature, and sensitivity of data.

You have rights under data protection law, including:

• Restrict Processing: Limit how your data is processed.
• Object to Processing: Object to certain uses of your data.
• Withdraw Consent: Withdraw consent where applicable.
• Access and Correction: Request details or corrections of your data.
• Unsubscribe: Opt-out of marketing communications.
• Data Portability: Request transfer of your data to you or another organization.
• Lodge Complaints: Contact us or the Information Commissioner’s Office (ICO) if unsatisfied with our response.

We implement physical, electronic, and managerial safeguards to protect personal data. However, data transmission over the internet is at your own risk.

We use cookies to enhance user experience and provide targeted advertising. Cookies may store preferences and link data to personal information. Consent for non-essential cookies will be obtained where required. For details, see our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

We may update this Privacy Policy at any point. Significant changes will be communicated via email and our website.

TutorAll Ltd, registered in England and Wales (company number 16154399).
Email: contact@tutor-all.co.uk